Purpose
These terms govern access to and use of arsupport.ch. They apply to the website itself and do not, on their own, constitute the contractual terms for administrative assistance or English lessons.
Website access
AR Support aims to provide reliable access to the website but cannot guarantee continuous availability. Interruptions may occur for maintenance, updates, security or reasons beyond its control.
Contact form
The form allows prospective clients to briefly describe their needs. Information provided must be accurate and must not infringe the rights of others.
The form is not intended for medical records, identity documents, bank details or other particularly sensitive documents. If these become necessary for a service, a suitable way of sharing them will be agreed separately.
Submitting the form does not guarantee acceptance of an assignment or reserve an appointment. AR Support may decline a request that falls outside its expertise or availability, or requires a regulated professional service.
No automatic online contract
As of this version, no contract is concluded automatically through the website. Published prices help visitors understand the services offered; the terms for an individual assignment are confirmed in the preliminary discussions.
A service begins only once its scope, arrangements, price and any necessary specific terms have been agreed.
Acceptable use
Users agree to use the website lawfully and responsibly. Unauthorized access attempts, malicious code, abusive automated form submissions, impersonation and activities that could disrupt the website are prohibited.
Prices and service information
Prices are stated in Swiss francs (CHF) and correspond to the amounts actually charged, including VAT where applicable.
Where a reduced rate is offered, eligibility may depend on supporting documentation and AR Support’s availability. Any eligibility conditions are explained before a commitment is made.
Liability
AR Support takes reasonable steps to maintain the quality and security of the website. However, it cannot guarantee the complete absence of errors, interruptions or risks inherent in using the Internet.
To the extent permitted by applicable law, AR Support is not liable for losses arising solely from use contrary to these terms, inaccurate information supplied by a user, a third-party service or an event beyond its control.
Intellectual property
Website content is provided for visitors’ personal consultation. Substantial reuse, reproduction or commercial exploitation requires prior permission from the relevant rights holder.
Privacy policy
The processing of personal data in connection with the website and form is explained in the Privacy Policy.
Changes and applicable law
AR Support may update these terms when the website, its functionality or the legal framework changes. The version published on the website applies to its use at the time of access.
Swiss law applies, subject to mandatory provisions. Jurisdiction is determined by the applicable legal rules, in particular any mandatory jurisdiction protecting consumers.